Without proper customer master data management, it can be difficult to determine the scale and type of client that you have or that you wish to acquire. One of the major problems with tracking customers is trying to determine how to improve poor data quality: without data that is clean…
Why and How: The Identity Matching Process of Entity Resolution Explained
The number one issue concerning data quality today is the existence of multiple sources for the same information. When this problem becomes excessive, your organization begins to collect duplicate data, creating multiple identities for the same entity. If your team is not aware of this systematic issue, you could be…
How Resolving Customer Entity Data Can Revolutionize Customer Service in the Banking Sector
Financial institutions have always prioritized long-term relationships with their customers. Taking the time to understand who a client is and what their banking needs are has served as the cornerstone of an outstanding customer service experience for decades. However, these relationships are quickly becoming more complicated. The banking sector has…
Master Data Management Strategy: 3 Essential Components
Every data point that your company has at its disposal can either be an asset or a liability. When used in a well-planned master data management (MDM) strategy, the records you collect and associate with patients, clients, or customers become actionable metrics that can spur growth. However, if your data…
What’s Most Important in Entity Matching and Record Linking?
Entity matching tools are essential for a robust data governance program. This software simplifies your data by linking duplicate entries and drawing your attention to semantically equivalent records—those that are identical if not for a spelling mistake or abbreviation that would otherwise create two entries. Record linking software is particularly…
3 Key Issues Compromising Optimal Data Quality in Healthcare
With an industry that has experienced rapid and dramatic changes to its systems and processes, evaluating data quality in healthcare is more critical than ever before when it comes to improving patient care and reducing costs due to waste and fraud. Rising healthcare costs coupled with the increasing complexity of…
Does Your Company Need a Chief Data Officer in the C-Suite?
If the emergence of Big Data has proven anything about today’s business landscape, it is that most organizations are not properly equipped to manage it. Even the most successful companies in the world struggle with leveraging Big Data, and many of these same companies are unaware of previously unavailable opportunities…
The Trends Our Analysts Are Seeing in Entity Resolution
By Dr. John R. Talburt As Black Oak Analytics’ team has been interacting with companies at the national and international level in 2016, we have been seeing several trends in entity resolution. The most obvious trend is companies are moving toward the adoption of Big Data technologies that exploit the…
How Managing the Right Data Can Take You from Recognize to Strategize
The old paradigm of focusing on optimizing “product sales” is shifting to managing customer relationships. It’s one thing for organizations to know when a customer purchases a particular product or service, but it is more important to know how these customers move across all lines of business feeds. This is…
Leaner Is Meaner: The Keys to Effective Customer Record Deduplication
It often happens that the information for the same customer is entered differently by the different departments of your business. The result is that the customer may have many different entries in your customer database, but what instance should you use? If a customer changed jobs, moved, or was there…